Frequently Asked Questions
Thoughtful answers about our philosophy, products, ingredients, sustainability practices, and customer support.
What makes Skin Creamery different from other skincare brands?
What makes Skin Creamery different from other skincare brands?
Skin Creamery is rooted in the philosophy of Slow Beauty - a simpler, more thoughtful way of caring for your skin. Our products are designed to support healthy skin using high-quality botanicals and multifunctional formulations, without overwhelming routines or unnecessary steps.
What also makes the range unique is how easily the products can be mixed and matched to suit your skin's changing needs through different seasons, stages, and environments. Some days your skin may need lightweight hydration, while other times it may crave deeper nourishment - the ritual can be adjusted gently and intuitively over time.
Rather than focusing on perfection, we believe in creating products that help you care for your skin consistently, comfortably, and with intention.
What is Slow Beauty?
What is Slow Beauty?
Slow Beauty is a mindful approach to skincare that prioritises long-term skin health, self-care rituals, and conscious consumption over quick fixes and overcomplicated routines.
Are Skin Creamery products natural?
Are Skin Creamery products natural?
Yes. Our formulations are made using naturally derived ingredients, including nutrient-rich African botanicals and plant oils carefully selected for their skin-supporting benefits.
Where are Skin Creamery products made?
Where are Skin Creamery products made?
All Skin Creamery products are thoughtfully made in Cape Town, South Africa. We work closely with local production partners and prioritise small-batch manufacturing, quality ingredients, and mindful formulation practices.
Keeping our production close to home allows us to stay intentional about every part of the process - from ingredient selection to packaging - while supporting local craftsmanship and conscious production.
Why do you use refill packaging?
Why do you use refill packaging?
Our refill sachets are designed for convenience, making it easier to top up your favorite products at home. While they are not recyclable, they offer a practical interim solution as we continue to work towards more sustainable packaging options.
I am new to Skin Creamery - where should I start?
I am new to Skin Creamery - where should I start?
A simple place to begin is with the basics: a gentle cleanser, a moisturiser, and daily SPF. From there, you can slowly build a ritual that feels right for your skin and lifestyle.
Many customers enjoy starting with The Trial Kit, and our skincare quiz is also a helpful way to discover products that may suit your skin's needs and routine preferences.
Our range is designed to be mixed and matched, so there is no pressure to use everything at once - you can keep your ritual simple and adjust it as your skin changes over time.
Can I use Skin Creamery products on sensitive skin?
Can I use Skin Creamery products on sensitive skin?
Many of our products are suitable for sensitive skin, with gentle formulations designed to support the skin barrier without overwhelming it.
If you are new to the range or have reactive skin, we recommend starting simply with products like the Oil-Milk Cleanser and Facial Hydrating Oil. We would also suggest introducing active products, like concentrates, more slowly as some active ingredients may not suit highly sensitised skin at first.
As always, patch testing is recommended when trying any new skincare product.
Are your products suitable for acne-prone skin?
Are your products suitable for acne-prone skin?
Many of our products can be used on acne-prone skin, especially for those looking for a gentler, more balanced approach to skincare.
We often recommend starting with the Facial Exfoliant to help refine texture and remove buildup, alongside the Everyday Cream for lightweight daily nourishment and barrier support. Keeping your routine simple and consistent can be especially helpful for breakout-prone skin.
As always, we recommend patch testing and introducing new products slowly.
Can I use your products during pregnancy?
Can I use your products during pregnancy?
Many customers continue using Skin Creamery products during pregnancy, but we always recommend consulting your healthcare professional if you are unsure about specific ingredients or products.
If you prefer to keep your routine extra simple during this time, gentle essentials like cleansers, moisturisers, and hydrating products are often a good place to start.
How long does it take to see results?
How long does it take to see results?
Skin health is something we believe should be supported gently and consistently over time. Many customers notice improved hydration, softness, and comfort within the first few days, while changes in texture and overall balance may take a few weeks of regular use.
Because everyone's skin is different, results can vary depending on your routine, environment, and individual skin needs.
Can I mix and match products?
Can I mix and match products?
Absolutely. Our products are intentionally multifunctional and designed to work together flexibly depending on your skin's changing needs, the season, or even how your skin feels day to day.
Some favourite combinations include:
- Facial Hydrating Oil on damp skin followed by Wildflower Water-Cream for combination skin.
- Everyday Cream mixed with the Brightening Concentrate for added nourishment and glow.
- Facial Hydrating Oil with Everyday Cream for dry or dehydrated skin.
- Wildflower Water-Cream with the Skin Tonic for lightweight hydration on oilier skin.
The idea is to keep your ritual simple, adaptable, and intuitive rather than overly complicated.
What are African botanicals and why do you use them?
What are African botanicals and why do you use them?
African botanicals are plant-based ingredients indigenous to Africa, such as baobab, marula, kalahari melon, and aloe. These ingredients are naturally rich in antioxidants, essential fatty acids, and nutrients that help nourish and support the skin.
We use them not only for their skin-loving properties, but also because they reflect our connection to nature, simplicity, and thoughtful local formulation here in South Africa.
Do your products contain synthetic fragrance?
Do your products contain synthetic fragrance?
No, we do not use harsh synthetic fragrances. Product scents come primarily from essential oils and naturally derived aromatic ingredients.
Why do some products contain essential oils?
Why do some products contain essential oils?
Essential oils can offer both sensory and skincare benefits when used thoughtfully and at safe levels. They are carefully selected to complement the overall formulation experience.
Are your products sustainably packaged?
Are your products sustainably packaged?
We aim to minimise environmental impact through recyclable packaging and thoughtful material choices wherever possible.
Do you source ingredients ethically?
Do you source ingredients ethically?
We prioritise responsible sourcing practices and work with suppliers who align with our values around quality, sustainability, and ethical production.
Why do you make products in small batches?
Why do you make products in small batches?
We choose to make our products in small batches so we can stay intentional about quality, freshness, and consistency. It allows us to work more closely with our formulations and ingredients, while keeping production thoughtful rather than rushed.
This slower, more mindful approach is an important part of Skin Creamery and the philosophy behind how we create skincare.
How should I store my products?
How should I store my products?
Store products in a cool, dry place away from direct sunlight to preserve ingredient quality.
What is the shelf life of your products?
What is the shelf life of your products?
Most products have a shelf life of 18-24 months unopened. Once opened, we recommend using them within the period indicated on the packaging.
Do you offer skin consultations?
Do you offer skin consultations?
Yes. We offer complimentary 15-minute personalized skin consultations with our founder, Hannah Rubin, to help you build a routine suited to your skin concerns, lifestyle, and skincare goals.
It is a gentle, supportive way to better understand your skin and discover products that may work well for you.
Do you ship internationally?
Do you ship internationally?
Yes, we do offer international shipping. Shipping costs and available delivery options are automatically calculated at checkout based on your location.
What if a product does not suit my skin?
What if a product does not suit my skin?
Please contact our customer care team, and we will gladly assist you with product guidance and support.
Still have a question?
Book a complimentary consultation or contact our customer care team for product guidance and support.