TERMS AND CONDITIONS

  1. Detailed description of goods and/or services 

Hannah Creamery Pty Ltd is a business in the skincare industry that develops and sells skincare products online and through distributors.

  1. Delivery policy 

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of email. Delivery to be done via courier at a cost starting at R80, depending on the shipping option selected.

  1. Export restriction

The offering on this website is available to South African clients only.

  1. Return and Refunds policy 

The provision of goods and services by Hannah Creamery Pty Ltd is subject to availability.  In cases of unavailability, Hannah Creamery Pty Ltd will refund the client in full within 30 days.  Cancellation of orders by the client will not attract an administration fee. Hannah Creamery Pty Ltd offers a money-back guarantee in the case that a customer is not satisfied with a product. This money back guarantee is valid for 7 days after purchase. In the case that goods are damaged, the goods must be returned within 4 days of receipt, and photographic proof of the damage must be provided for a refund to be issued.

  1. Customer Privacy policy 

Hannah Creamery Pty Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

  1. Payment options accepted 

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Hannah Creamery Pty Ltd bank account, the details of which will be provided on request.

  1. Card acquiring and security 

Card transactions will be acquired for Hannah Creamery Pty Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  1. Customer details separate from card details

Customer details will be stored by Hannah Creamery Pty Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

  1. Merchant Outlet country and transaction currency 

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  1. Responsibility 

Hannah Creamery Pty Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  1. Country of domicile 

This website is governed by the laws of South Africa and Hannah Creamery Pty Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,  

5 Harry de Stadler Close, Fish Hoek. Cape Town 7975

  1. Variation 

Hannah Creamery Pty Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  1. Company information 

This website is run by Hannah Creamery Pty Ltd based in South Africa trading as Skin Creamery and with registration number 2013/1996/0507 and Hannah Rubin as the registered owner.

  1. Your Company contact details 

Company Physical Address: 

5 Harry de Stadler Close, Fish Hoek. Cape Town 7975

hannah@skincreamery.co.za

0825637928